Three years of agency reviews and I just flipped on what actually matters

Last month I finally stopped weighing each agency by their flashy case studies and started asking how they handle a single angry client call, and that one question exposed more about their process than any portfolio ever did, so has anyone else found that customer service under pressure tells the real story?

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olivia55419d ago

Interviewed an agency once and asked what happens if their intern accidentally deletes our whole site. Guy laughed and said he'd just tell us it was a hosting issue. We went with the other guys.