A customer in Springfield told me his old system was 'fine' while standing next to a panel from 1992.

I was doing a free estimate at his house last Tuesday, and he pointed to this ancient metal box with a keypad. He said, 'It's worked for thirty years, why change it?' I opened the panel and showed him the crumbling battery and the corroded terminal blocks. I explained that the motion sensors probably wouldn't even signal a break-in anymore. He just shrugged and said he'd think about it. How do you guys handle customers who can't see the safety risk in outdated gear?

3 comments

3 Comments

jade_bell28d agoProlific Poster

Ever try showing them a video of how easy it is to bypass those old systems?

jadep411d ago

But who's actually trying to hack your vendor portal?

noah_walker1628d ago

Last year I spent three whole weeks making a five minute screen recording for our finance team. I showed exactly how to get into our old vendor portal using just the browser's inspect tool, like @jade_bell said. They finally approved the upgrade after seeing their own dummy data get changed. Sometimes you have to make the risk feel real and not just talk about it. A visual demo cuts through all the "it's always worked before" talk.