anna29•7mo ago

Cutting corners on client training cost me a callback yesterday.

Skimping on customer walkthroughs backfires, so now I do full demos.

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hugo4417mo ago

Wait you were actually skipping the walkthrough part? That's like the whole point of onboarding.

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wesley787mo ago

Actually, I just read an article about how walkthroughs help keep users around longer. It said people who do the full onboarding are way more likely to use the app regularly. The study looked at data from over 100 apps and found that interactive tutorials cut skip rates in half. So skipping might mean you don't learn all the cool features.

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anthony4267mo ago

That article about interactive tutorials cutting skip rates, what happens to the users who skip? Do they just give up on the app?

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