Am I the only one who got weirdly proud of a plain old 60 percent callback rate?

Charles Gonzalez · 2026-09-29T20:30:03.715844+00:00

I started writing down every service call I ran out of my van here in Toledo, just a cheap notebook, nothing fancy. After 120 calls since January I went back and counted and 72 of them were repeat customers or folks who got my name from somebody I already fixed something for. That is 60 percent and I honestly did not see it coming, I figured I was scrapping for every job. For you guys running solo, do you track your callbacks at all or is that just me being a nerd with a notebook?

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