A customer in my shop argued that tire rotations are a waste of money

He said he'd driven for 30 years without one and never had uneven wear. I showed him the inside shoulder wear on his front tires from a neglected alignment. Has anyone else had to convince a customer a basic service is actually worth it?

2 comments

2 Comments

brookep279d ago

Honestly, showing them the physical proof is the only thing that works sometimes. People trust what they can see over what you tell them. I've pointed out the feathering on tread blocks before and it clicks for them. It turns a theory into a real problem they need to fix. Saving money now just costs more later when you need a whole new set of tires early.

tyler_hall99d ago

Exactly, seeing the worn tread in person makes it REAL and impossible to ignore.