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A customer in my shop yesterday said he'd rather pay for a new engine than a $200 diagnostic fee, which really stuck with me.
He argued that a flat fee for a mechanic's time to find the problem was a waste, while I see it as the most important step to avoid throwing expensive parts at a guess, so where do you all stand on convincing customers of the value of proper diagnosis?
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webb.derek12d ago
But what if he's right about the fee being too high?
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wright.finley12d agoMost Upvoted
Have you seen the full breakdown of costs?
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