Does a 4.8 star average really mean anything anymore? I'm torn on this.

I was looking at a local shop in Portland last week that had a 4.8 star average across 300 reviews. But when I sorted by newest, 8 out of the last 10 were 1-star complaints about the same issue. So do you trust the overall average or do you dig into the recent stuff? I feel like the average gets padded by old reviews from 3 years ago that don't reflect the current business. What's your take on how much weight to give the overall score vs the recent feedback?

2 comments

2 Comments

jessew831mo ago

4.8 stars across 300 reviews is still a solid number, but yeah 8 out of 10 recent reviews being bad is a huge red flag. I'd trust the recent ones over the old padded average every time.

taylor_stone1mo ago

Funny how the old reviews don't seem to matter much anymore when the new ones tell a different story.