Vent: I left a one star review for a local moving company and they offered me a full refund to take it down

I hired 'City Movers' last month and they were 4 hours late, broke a lamp, and charged me $50 more than the quote. I wrote a detailed review about it on their Google page. Two days later, the owner called me directly and said he'd refund the entire $800 if I deleted my review. It felt wrong, like he was trying to buy a good reputation instead of earning it. But part of me thinks a full refund is fair for the trouble. Has anyone else been offered money to remove a negative review? What would you do?

2 comments

2 Comments

kelly.robin18d ago

That's just paying for silence, not fixing the problem.

avery62918d ago

The owner called you directly? That's a huge overstep, getting your number from the booking info just to make this offer. They're more worried about their image than actually making things right with the broken stuff.