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Got told my emails were too long, fixed it in 2 weeks
My supervisor pulled me aside after a route review and said my customer notes were so wordy nobody read them. She literally said 'Jason, I need the short version, not the whole story.' I started using bullet points and keeping it under 3 lines max per entry. Now my completion times are down because the clerks aren't having to decode my paragraphs. Has anyone else had to completely change how they write for work?
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holly_foster9d ago
Bullet points are a lifesaver in logistics. I had a dispatcher once who wrote entire novels for each stop. Nobody read them. We switched to a format like stop number, package count, issue, and that was it. Your completion times going down makes perfect sense. Sometimes less really is more in this job.
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cooper.nathan9d ago
Wait hold on. You had a dispatcher who wrote full on novels for each stop? Like paragraphs for every single address? I can't even imagine how fast those got ignored. @holly_foster that's the kind of thing that makes you wonder if they were just trying to pad their hours or something. I bet the drivers were drowning in that mess before you switched. Sometimes people overcomplicate things so bad they forget the whole point is just to move boxes from point A to point B.
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