PSA: I almost lost a $500 cleaning job because of how I used to handle first meetings.

For years, I'd just show up, give a quick quote, and leave, but a client in Denver last month told me they almost hired someone else because I didn't ask about their specific needs, like pet stains. Now I always spend 15 minutes asking questions before I give a price. What's one thing you changed in your client meetings that made a big difference?

2 comments

2 Comments

the_miles6d agoMost Upvoted

That part about almost losing the job because you didn't ask about pet stains really hits home. I used to rush through meetings too, thinking speed showed I was busy and professional. But skipping those questions just made me seem like I didn't care about the details that actually matter to the client. Now I make a short list of standard things to ask every single time, and it completely changed how people respond. They seem to trust the quote more because they saw I was actually listening first. What's on your list of questions now?

lilys816d ago

My list has five must-ask items. I always confirm the room sizes, check for any special fabrics on furniture, ask about previous cleaning problems, if they have pets, and their ideal timeline. It only takes two minutes but covers the big stuff.