Hit 500 remote support tickets this quarter, zero from repeat customers

I keep a simple spreadsheet to track my remote jobs, mostly because I do a lot of after hours work for small vet clinics in the Salem area. Just tallied up the count today, 500 tickets since January, and not one of them was a repeat call from the same client. That surprised me because I figured maybe 20% of my work would be follow-ups. Anyone else track their ticket stats and notice a pattern like this, or do you mostly rely on memory and gut feel?

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sarah_harris21d ago

Saw a speaker at a tech meetup say most clients only call back when something breaks, so I get why your count makes sense.