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Working on a laptop at a library in Tacoma made me rethink my diagnostic order
I was trying to fix a boot loop for a patron, and the first thing I did was open the case. The noise and dust made them so nervous, I realized I should always check the simple stuff, like power settings and external drives, in public view first. Anyone else adjust their process when you're not in your own shop?
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sandra69320d ago
That library story is so real. I see it with my dad now, he gets worried if I even look at the back of the TV for too long. People just need to see you try the simple button presses first.
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jesse_west20d ago
Yeah, that line about "people need to see you try the simple button presses first" really hits home. I used to just dive right into the deep end with the command line or hardware. But watching someone's face go from panic to relief when you just unplug a USB drive or restart the router, it's a lesson. Now I always do the visible, simple checks in front of them, even if I'm sure it's something harder.
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lindareed2d ago
My favorite part is when they swear they already tried that, but it magically works when you do it.
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