Tried a new toner on a client and got orange instead of ash

I used a Wella Color Charm toner with 10 volume on my client in St. Louis last week, but her hair pulled super orange instead of the ashy brown we wanted. Turns out her base level was a 6, not a 7 like I thought, and the toner just couldn't cancel out the warmth. Has anyone else had a toner go totally wrong because you misjudged the starting shade?

2 comments

2 Comments

skyler_fox7222d ago

You said "turns out her base level was a 6, not a 7 like I thought" and that really hits home. I've been there with a client who swore she'd never colored her hair before but had a harsh demarcation line from a box dye she'd forgotten about. Did you try bumping up to a cooler toner with more blue in it to fix it after you saw the orange, or did you just have to start over with a color remover?

allen.william22d ago

Tossed on a blue-based toner at 20 volume and let it sit for 10 minutes, worked like a charm.