rayc89•17d ago

I paid $60 for a password manager and it just locked me out of my own accounts

Set it up last month, put all my logins in there, and it worked fine until yesterday. The master password I know is right just gives me an error now. Customer support says they can't recover it because of 'zero knowledge' security, which is great until you're the one locked out. Has anyone else had this happen with a paid service, and what did you do?

2 comments

2 Comments

hernandez.miles17d ago

Man, that's rough. I feel you though, I once locked myself out of my own garage. @the_claire is right about the security part, but who hasn't fat-fingered a password before?

the_claire17d ago

That zero knowledge thing is the whole point of using a password manager though. If they could get into your vault, then a hacker could too. It really sucks to get locked out, but it means the security is actually working as advertised. You just have to be super careful with that master password because it's the only key. Maybe writing it down and keeping it somewhere safe is the old school backup plan.