That customer who insisted their TV just needed a 'reset'

Had a guy come into my shop last Thursday with a 65 inch LG that had a cracked screen. He swore up and down it just needed a factory reset and the lines would disappear. I showed him the physical damage right there under the glass, told him it's $400 for a new panel minimum. He got real quiet, then said 'well can you at least try the reset first?' Like I was holding out on some secret trick. I plugged it in, watched it boot up with a spiderweb of dead pixels, and he finally accepted it. The whole interaction took 15 minutes and I didn't even charge him. Has anyone else dealt with people refusing to believe their screen is toast?

2 comments

2 Comments

rowanbennett23d ago

$400 for a panel minimum, and the guy still asked you to try a reset? I would've laughed right in his face. That's the kind of denial you only see from people who think electronics work on magic. Cracked screen, lines everywhere, and he's hoping a software button will fix it? That's insane. I bet he was the type who thought turning it off and on again fixes a shattered phone screen too. Some people just refuse to see what's right in front of them, it's actually impressive.

james99523d ago

Makes you wonder what that reset button has done to people's brains over the years. I swear some folks think it's some kind of universal incantation that'll fix anything from a dead battery to a house fire. Had a guy once try to convince me his laptop's smashed hinge was a 'software alignment issue' and could I just run the diagnostic tool to snap it back together. The disconnect between physical damage and digital fixes is getting worse somehow.