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Our main office in Phoenix lost all internet for a full day because of a single bad fiber splice.
It was a Tuesday morning and our entire network just dropped. No warning, no slow down, just gone. Our ISP's dashboard showed the circuit was up, but we had zero traffic. After two hours on hold, a field tech finally got sent out. He found the issue about a mile down the road where a construction crew had nicked the fiber line. The temporary splice they put in the night before had failed completely. We had to reroute all our critical traffic through a backup cellular connection, which choked under the load. The whole thing took them over 12 hours to properly re-run and splice a new section of fiber. Has anyone else had a fiber cut take that long to fix, and what's your backup plan when the primary line goes dark for that long?
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the_sarah1mo ago
Our backup cellular link failed the same way when our main line got cut by a backhoe last year. We ended up sending half the office home and running on a single satellite phone for customer calls. It took the crew almost ten hours to fix because they had to dig up the whole section of road.
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rayy831mo ago
Man, that backup actually did its job though, right? It gave you a satellite phone to keep calls going while they fixed the mess.
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