Serious question, was told Comcast business fiber would be fine for our 50 person office in Austin...

We moved into a new building 6 months ago and the building had a deal with Comcast. Their sales guy promised us enterprise grade support and uptime. First 3 months were fine. Then we started getting packet loss during peak hours around 2pm. Their tech support kept saying it was our equipment. After 4 service calls they finally admitted the node was oversold in our area. Now we are scrambling to get AT&T fiber installed. Has anyone else dealt with a provider lying about bandwidth capacity?

2 comments

2 Comments

jennifer_west5210d ago

Oh boy, this whole "enterprise" label is a joke with some of these providers. I've seen it happen to a few small offices where Comcast just overpromises on a shared connection and then acts surprised when it chokes. If you're not their biggest client in the area, you're basically last in line for bandwidth.

roses699d ago

Reminds me of when my cousin's dental office signed up for what they called "business fiber" and it turned out to be a regular residential line with a different sticker on the bill. They found out when the whole office tried to run a cloud based scheduling system and it took ten minutes just to load a patient chart. You really gotta read the fine print on those service agreements, don't you?