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That one time a Level 3 NOC guy saved my bacon at 3 AM
Guy on the phone literally walked me through a BGP route flapping issue on a Cisco 6500 in under 10 minutes, after I'd been banging my head against it for 4 hours, and then he just said 'no worries, happens to everyone' before hanging up; has anyone else had a random support hero like that?
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