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Update: I was at the library in Springfield and noticed everyone was using the self-checkout.
The staff told me they only have one person at the main desk now because of it. Do you think this is better or worse for helping people find what they need?
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hall.alex13d ago
Exactly, that's the whole problem right there. It looks fine until something goes wrong. My local branch did the same thing last year. You end up with a line of five people all waiting for the one worker to fix a computer, explain a fine, or find a book the system says is in but isn't on the shelf. The self-checkout is fast for easy trips, but it really cuts the help for everything else.
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avery62913d ago
The Springfield library still has that one main desk person for a reason. Most people just grab a book and go. The real issue is when someone needs help with a research project or the copy machine jams. That single staffer gets swamped. It's not a crisis, but it's a clear drop in available help for anything beyond a simple checkout.
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