Stood my ground on a lather choice today, glad I did

So this guy comes in for a shave, right? He's all about that sandalwood lather. But I remember from last time he got a bit red after. I had to think fast. Do I just go along with it or say something? I told him straight up about the rash risk. He wasn't happy at first, but we picked a different scent. In the end, he said thanks for looking out. It's stuff like this that makes our job more than just cutting hair. You gotta care for people too.

3 comments

3 Comments

laura_bennett72d ago

That line about it being "more than just cutting hair" really hits home. I see the same thing with good mechanics or IT guys who explain the "why" behind their work. It's that extra step that builds real trust, not just a transaction.

the_mia2d ago

Do you notice this with doctors who explain your treatment options?

the_robert2d ago

Not sure I agree. Sometimes people just want what they asked for, you know? Getting too personal can cross a line.