22
That day last week when my whole watch list bugged out
I had a whole Tuesday off work last week and planned to binge through the new season of that fantasy anime I've been following. But when I opened my streaming app, it said my account was logged out and my watch list was completely empty. I spent two hours on hold with customer service while they kept telling me to clear my cache and restart my router. Turns out their system had a glitch that wiped some user data from the last three years. I had to manually add back 47 shows I was tracking, and I know I forgot at least a dozen. Has anyone else had their progress just vanish like that? I'm still ticked off about it.
2 comments
Log in to join the discussion
Log In2 Comments
aaron_wilson1728d ago
Did customer service ever explain what actually caused the glitch, or did they just give you the runaround?
4
the_logan28d ago
Oh man, you hit the nail on the head... they totally gave me the runaround too. I called three times and got three different stories, one guy said it was a "server timeout issue" but then another person claimed it was a "software patch problem." Never once did they just come out and say what actually broke. I ended up just fixing it myself by restarting the thing over and over, which is probably all they would have told me anyway. So frustrating when you just want a straight answer.
1