Customer insisted his brakes were fine because the pads still had 'at least 2mm left,' then rode away

Taylor Mitchell · 2026-09-29T09:30:02.808178+00:00

I showed him the metal backing plate grinding into his rotor at my stand in Tucson last Tuesday, and he said 'that's just the wear indicator.' How do you explain pad wear to someone who already knows everything?

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Customer insisted his brakes were fine because the pads still had 'at least 2mm left,' then rode away | Bicycle Mechanics - Guest Forum