Customer asked me to fix his brakes, refused the new pads, now I get it
Had a guy bring in a road bike last week, brakes were squealing like a dying cat. I pulled the pads, they were glazed and about 60% worn. Told him $25 for new ones, he said no, just wanted me to clean them with sandpaper. I did it, told him they'd last maybe 300 miles. He came back yesterday, same squeal, but this time he said "you were right, put the new pads on." Funny thing is, I used to fight customers on stuff like this, argue with them, waste 10 minutes. That conversation made me realize sometimes people just need to hear it once, do it their way, then come back. Has anyone else stopped pushing back and just let the customer hit the wall first? Does it actually save time in the long run or does it just annoy you more?