G
18

My neighbor thought I was crazy for showing him how to fix his chain

Many mechanics say to keep customers away, but I find teaching them builds trust. What's your take on client involvement?
3 comments

Log in to join the discussion

Log In
3 Comments
the_hayden
My plumber showed me how to fix a running toilet last year. I'm not sure that deep trust was built over a flapper valve, it just saved me a call. Sometimes it feels more about the helper's good mood than a real bond.
2
laura940
laura94017h ago
Lol, my plumber just showed me how to avoid calling him next time. Real trust builder there!
3
the_iris
the_iris1d ago
NPR had a segment on how showing repairs builds better customer trust.
2